Refund Policy

1. One-Time Web Design & Development Services (Upfront Fee Waiver):

We waive the upfront fee for design and development in exchange for your commitment to the full 24-month Service Term. No refunds are offered for the waived upfront fee. Early termination of the agreement before the completion of the 24-month Service Term will result in an early termination fee.

2. Ongoing Monthly/Annual Service Fees:

• No refunds are provided for monthly or annual service fees already paid.
• Cancellation of Renewal: To cancel the automatic renewal of your service agreement, you must provide written notice via email or text message at least two (2) business days prior to your renewal date. We will then cancel your subscription.
• Backdated Cancellation Requests: While we understand that circumstances may arise, we cannot offer full refunds for backdated cancellation requests. Once a payment has been processed, transaction fees are deducted by our payment processor, and these are non-refundable. We will review such requests on a case-by-case basis and may offer a partial refund after deducting processing fees.

3. Early Termination:

If you choose to terminate the agreement before the completion of the 24-month Service Term, an early termination fee will apply. This fee is equivalent to the sum of the remaining monthly/annual service fees for the remainder of the Full Service Term. This fee is due immediately upon termination and is subject to the late payment clauses.

4. Transition of Services:

After the initial 24-month Service Term, a planned transition of services is possible. This requires advance planning and coordination with us, considering remaining Support Units and the potential limitations on transferring proprietary integrations.

5. Contact Us:

If you have any questions or require further clarification regarding our Refund and Cancellation Policy, please contact us at: hello@yunolabs.com

We encourage you to review our full Service Agreement for comprehensive details regarding our terms and conditions. This Refund and Cancellation Policy is a part of, and should be read in conjunction with, the full Service Agreement.